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Privacy policy and Terms & Conditions



We are committed to protecting the privacy and security of our customers. By using our website or sharing your contact information on our website you are consenting and accepting to the practices described in this privacy policy.


The purpose of our privacy policy is to inform you of what information we collect, how we use such information, how we protect your information, and your choices of opting out of marketing materials. Dream Balloon reserves the right, in its sole discretion, to modify, alter or otherwise update these privacy policies at any time without prior notice. If modifications are deemed important there will be a notification posted on the website for a reasonable length of time.

Collection & Use of Information

We do not, in any way, use, process, collect, store, or hold any credit card or payment information. All credit card and payment information are processed and stored with Paypal (even if the payment is made on the Dream Ballon site). There are two types of information that we collect: Personally-Identifiable Information (PII) and Non-Identifiable Information (NII). PII is information that can identify the user like name, address and phone number. This information is only used for its intended purpose like shipping the customer's order and processing payments. NII is information that does not identify the user like the user's click rate and time spent on our website. We use such anonymous information to track preferences and trends, and for web analytics. In this way, we can improve our customers' online experience. We do not sell, rent, exchange, or give your information, including PII and NII, to anyone, under any circumstances.

Text Marketing Notifications

By subscribing to Dream Balloon text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.


We use a secure socket layer (SSL) to encrypt all personal information. Strong security measures are taken to prevent loss, misuse, and alteration of your information.

Contact Us

For further information, or inquiries about our Privacy & Security policy, please contact:



The Dream Factory Web Site (the "Site") is an online store where you can purchase party decor products or services, such as balloons, florals, party accessories, rental pieces and set-ups provided by or through Dream Balloon, LLC ("Dream Balloon"), and is available subject to your compliance with the Terms and Conditions set forth below.

Nothing in this Site shall be construed as creating any warranty or other obligation on the part of Dream Balloon, and Dream Balloon reserves the right to refuse any order even after the order has been placed.

Please read the following information carefully before using this site and processing your order. By using this Site and completing your order you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, do not use this Site and complete an order. Dream Balloon reserves the right, in its sole discretion, to modify, alter or otherwise update these Terms and Conditions at any time without prior notice. If modifications are deemed important there will be a notification posted on the website for a reasonable length of time.

1. Disclaimer of Warranties


This Site includes content provided by third parties, including materials provided by other users, bloggers and third-party licensors, syndicators, aggregators and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content created by Dream Balloon, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of Dream Ballon. Dream Balloon DOES NOT WARRANT THE ACCURACY, COMPLETENESS OR USEFULNESS OF THIS INFORMATION. WE ARE NOT RESPONSIBLE, OR LIABLE TO YOU OR ANY THIRD PARTY, FOR THE CONTENT OR ACCURACY OF ANY MATERIALS PROVIDED BY ANY THIRD PARTIES.

Products & Pricing:

All products on Dream Balloon, their descriptions and pricing is subject to change at our discretion at any time, without notice. Dream Ballon reserves the right to modify, suspend or discontinue the sale of a product without notice, at any time. Dream Balloon is not liable to you or any third party for any change , suspension or discontinuance of any product. In the case that a product is listed at an incorrect price or has incorrect information due to the typographical error or error in pricing or product information received from our suppliers, Dream Ballon has the right to decline or cancel an order, whether or not it has been paid. Should we cancel your order, we will immediately issue a refund to your payment method and you will be notified.

SMS Text:

By electing to receive marketing text messages from Dream Balloon, either via our website or by sending a text message indicating your consent, you are providing your prior express written consent to receive recurring marketing or promotional SMS text messages from Dream Balloon(each, a "Text Message") sent through an automatic telephone dialing system. This may include cart reminder messages. Message frequency may vary. The text service is optional and is not a condition for purchase.


Dream Balloon cannot guarantee a delivery at an exact time and location and offers a delivery window of 2 hours. The purchaser is responsible for confirming the permission of the delivery to the set location, that includes the permission of latex and foil balloons. Dream Balloon recommends having the purchaser/ or recipient onsite to receive the order. Dream Balloon does not recommend leaving orders unattended at delivery. If the location has a doorman, Dream Balloon may call the order purchaser or recipient of the order to confirm the doorman is capable of accepting the delivery if necessary. Dream Balloon does not take responsibility or issue refunds if the order is not received by someone upon delivery, or if another person on-site handles, damages, or misplaces the order. Dream Balloon will only deliver items included in the order. Additional decor, alcohol, or food items not purchased through Dream Balloon will not be delivered. Dream Balloon is not responsible or liable, if the purchaser and/or the recipient of a delivery experiences any health issues or illness that follows the receiving of an order.

Dream Balloon will only deliver an order once, to one location at the time and place set by the purchaser. If a delivery cannot be delivered for any reason, Dream Balloon will return the order to production and the purchaser will be notified. If a second delivery is made, the purchaser will incur an additional delivery charge and Dream Balloon is not responsible for any damages to the order. Dream Balloon will not pick up and re-deliver an order after the initial delivery. Undeliverable orders will not be refunded.

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